Terms of service
Last updated: September 30, 2026
About these terms
These terms apply to use of phonemax.com and purchases placed through this online store. The registered store business contact is PHONEMAX TECHNOLOGY (HK) LIMITED, Room 803, Chevalier House, 45–51 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong. For order support, contact marketing@phonemax.com.
Product information and orders
Review the selected product, variant, specifications and destination before placing an order. Provide accurate contact, billing and delivery details. Product availability and the order total are shown during checkout.
Prices and payment
Review the currency, product prices, discounts, shipping charges and any taxes displayed at checkout before submitting payment. Use the payment methods available for your order at checkout. Never send full card details by email or chat.
Shipping and cancellation
Shipping availability, delivery estimates and charges are described in our Shipping Policy. Contact customer support promptly if you need to change or cancel an order. An order that has already been shipped cannot be cancelled before delivery; any subsequent return is handled under our return policy.
Returns, refunds and exchanges
Our Returns & Refunds Policy explains eligibility, the 30-day request period after receipt, how to request a return and how refunds are handled. Obtain return approval and the designated return address before sending a product back.
Warranty and consumer rights
Phonemax handsets and supplied batteries, chargers, data cables, earphones and SD cards have a 12-month warranty from the purchase date under the existing product warranty terms. Valid proof of purchase is required. Product-related printed materials, such as quick-start guides and warranty cards, are not covered by the product warranty. See our Warranty Policy for warranty coverage and repair instructions.
The product warranty is additional to applicable statutory consumer guarantees. Nothing in these terms excludes, limits or replaces mandatory consumer rights, including remedies for defective goods or rights that apply in your country.
Privacy and responsible use
Our Privacy Policy describes the handling of personal information. Do not misuse the website, attempt unauthorized access, interfere with checkout or submit fraudulent information.
Contact and policy updates
For order or policy questions, email marketing@phonemax.com or use our Contact Us page. Updates are published on this page; they do not remove mandatory consumer rights or retroactively change an accepted order's agreed conditions.
Payment methods and checkout
We accept PayPal and credit or debit cards through our enabled payment providers. Supported card brands include Visa, Mastercard, American Express, Maestro, JCB, UnionPay, Diners Club and Discover. Google Pay is available where supported by the device, browser and checkout.
For card payment, select Credit card at checkout, enter your details in the secure payment fields, review the total and complete any issuer authentication. For PayPal, choose PayPal, continue to PayPal to sign in and authorize payment, then follow the checkout instructions. For Google Pay, use the displayed Google Pay button and follow the wallet prompts. Availability may depend on your country, device and provider. Never send full card details by email or chat.
If payment fails, contact marketing@phonemax.com for assistance with bank transfer or purchasing through our Alibaba.com store. We will provide the appropriate purchase or payment information; these are assisted alternatives and are not automatic payment options at this checkout.