When a work-tablet screen appears scratched, establish whether the damage is on an added protector or the underlying display assembly before ordering parts. A brand name or a photograph alone cannot settle that service decision.
Document the symptom without adding damage
| Observation | Information to record |
|---|---|
| Visible mark | Location and photographs in ordinary lighting |
| Readability | Whether required text or images are obscured |
| Touch behavior | Which normal controls are affected, if any |
| Added protector | Its part number, fitting record and service instructions |
| Impact history | Any known event and subsequent change in behavior |
Follow the manufacturer’s handling instructions. Do not scratch the surface with a tool, polish it with an unapproved compound or peel an unknown layer to identify the material. If there is cracking, sharp damage or another safety concern, use the workplace service process rather than continuing a usability trial.
Separate material claims from service approval
Corning’s FAQ explains that Gorilla Glass can still be damaged and can break. A resistance claim should therefore not become a promise of an unmarked surface. Ask the device supplier which component is affected and what repair or replacement procedure applies.
After an approved replacement, check the work app’s normal controls, readability and any required glove input on a test record. Record the replacement part and any new restrictions. These are suggested service checks, not a screen abrasion or impact test.
The current T1 offer includes a matching screen protector but does not identify a Corning Gorilla Glass product for the underlying screen. Keep those statements separate when purchasing a replacement.
Read the screen-material verification guide and send Phonemax the unit details and damage photographs for the applicable service route.
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