When a thermal live view pauses, record what the device and app were doing before deciding whether the behavior is expected or a fault. A brief frozen image, an app crash and a stalled save are different observations.
Capture the context
| Observation | Detail to retain |
|---|---|
| Visible message | Exact wording or an authorized screenshot |
| Timing | When the pause began, ended and recurred |
| App state | Live view, capture, save, export or another action |
| Other activity | Relevant calls, notifications or approved apps in use |
| Result | Whether the original output and job record were retained |
FLIR explains that its non-uniformity correction can briefly freeze an image stream. That is an example of a documented camera process, not proof that a particular Phonemax pause is NUC or that the same controls and timing apply.
Follow the device-specific instruction
Ask the supplier to identify any documented correction behavior and distinguish it from the reported issue. Do not disable a correction process, change firmware or declare every pause harmless using another manufacturer’s explanation. If an inspection record is incomplete, preserve the gap and follow the approved review route.
The current P20 Pro graphic lists 25Hz refresh rate but does not establish an uninterrupted stream, a correction schedule or a verified freeze duration. No pause, calibration or fault-diagnosis test is reported here.
Use the timing-definition checklist and send Phonemax the observed state and original example for a configuration-specific explanation.
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