After accidental immersion, follow the phone's own instructions and record what happened before asking support to assess it. A “1.5-meter” claim does not tell you whether a particular incident matched the test conditions, whether damage occurred beforehand or what care is required afterward.
Keep the event separate from the advertised test
Describe the actual event in plain language. If depth or duration is uncertain, say so instead of estimating a precise number to match a listing. State whether the phone was already damaged, connected to an accessory or had any cover open.
| Information | Useful detail |
|---|---|
| Device identity | Model, order reference and hardware version if known |
| Exposure | Type of water, approximate duration and what is uncertain |
| Prior condition | Existing cracks, closure problems or earlier repairs |
| Observed change | What happened, when it appeared and whether it is repeatable |
| Action already taken | What instructions were followed and any attempted troubleshooting |
Use the model's care instructions
Do not assume an immersion label is an instruction to keep using or charging a wet phone. Consult the selected model's guidance for handling after exposure and the conditions required before connecting a charger. Do not perform another immersion test to investigate the first incident.
The IEC 60529 publication concerns enclosure protection classification. It is not an incident diagnosis, a Phonemax test report or a statement that liquid-related damage is covered by an order's terms.
Photograph visible condition without dismantling
Where it is appropriate to handle the device, supply clear exterior photographs of the affected area and any existing damage. Do not open the phone to look for water unless an authorized service process specifically directs it. Support needs to distinguish the original condition from changes made during troubleshooting.
What can support determine from this record?
The record helps support decide which questions or assessment steps are needed. It does not prove the cause or establish a return outcome by itself. Keep the device and order identifiers with the case so later messages refer to the same unit.
Contact Phonemax with the incident record and request the instructions for your exact model. No verified 1.5-meter immersion result or repair outcome is asserted in this guide.
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