Política de reembolso

30-day return requests

You have 30 days after receiving your item to request a return. The item must be in the same condition as received, unused, with any original tags and in its original packaging. A receipt or proof of purchase is required.

How to request a return

Email marketing@phonemax.com with your order number, product model and reason for the return. If the return is accepted, we will send a return shipping label and instructions explaining how and where to send the package.

Do not return an item without first requesting approval. Do not send it to the original shipping address or the registered company address unless those instructions specifically designate that address. Items sent back without first requesting a return will not be accepted.

Damaged, defective or incorrect items

Inspect your order on receipt and contact us promptly if it is defective, damaged or incorrect, so that we can evaluate the issue and arrange the appropriate remedy.

Return shipping costs and fees

Phonemax pays the return shipping costs for returns caused by product quality issues. For non-quality issues or other reasons, responsibility for return shipping costs will be discussed and agreed with the customer before the return is arranged. We do not charge a return handling or restocking fee.

Exchanges

To exchange an eligible item, request a return first. Once the return is accepted, make a separate purchase for the replacement item.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved. Once a refund has been approved and discussions have not resolved the issue, we process the refund to the original payment method within 1–3 working days. Your bank or card provider may require an additional 14–21 calendar days to process and post the refund.

Your consumer rights

This policy does not limit mandatory consumer rights under applicable law, including rights relating to defective goods.